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Consumer Care Consultant

Category: Complementary Alternative Medicine Practitioners

Region: Sydney Metropolitan

Sub-Region: Northern Beaches

Date Posted: 15 December 2021

At PharmaCare Laboratories Pty Ltd, we inspire people to be the best, healthiest and happiest they can be. A 100% Australian owned company with a global presence, we are home to some of Australia’s most well-known and trusted brands. 

We operate and sell our brands throughout pharmacy & grocery channels within Australia and overseas. Some of our brands include Nature's Way, FatBlaster, Bioglan, Brut, Skin Doctor's, Redwin, Wart Off, Ease-A-Cold and Sambucol.

This role is a permanent part-time opportunity, which may suit a qualified Naturopath looking to move into industry or someone qualitified with previous experience in a similar role.

Some key areas of responsibility include:

Provide Naturopathic/product advice to customers/consumers in relation to PharmaCare products, utilising your Naturopathic knowledge to answer customer/consumer queries and complaints.

Resolve customer/consumer requests, questions and complaints on PharmaCare products.  These queries may be via email, phone, socials or other written correspondence.

Provide detailed reports on adverse reactions experienced by a consumer in line with Therapeutic Goods Administration (TGA) requirements by extracting information via phone consultation.

All queries are to be answered in the interests of PharmaCare and the customer/consumer, in a prompt and efficient time frame. This may involve researching and creating required information packages.

Serve as liaison between customer service and various departments including Marketing, Sales, Quality Assurance, Scientific Affairs domestically and internationally.

To log enquiries in keeping with PharmaCare processes and procedures for TGA/internal reporting.

To coordinate a database of customer service enquiries and answers to maintain and improve information management.

To coordinate the replacement of products to the consumer for all faulty product complaints.

Partner with SA and QA in the development and maintenance of required training.

To participate in audits and assist with implementing actions when required.

Skills and experience we're looking for: 

Naturopathic Degree/Advanced Diploma essential.

Fully PC literate (Word, Excel, PowerPoint), with Salesforce experience if possible.

Previous Naturopath industry experience preferred. 

Previous customer service experience desirable.

Strong communication/written skills, including strong reporting skills with great attention to detail.

Strong, calm and confident phone manner.

The ability to work in a fast-paced team environment.

Must possess initiative, a desire to learn and be well organised.

Ability to work unsupervised to complete tasks.

Strong problem-solving ability.

In return we offer you:

The opportunity to work for a growing company that operate a number of exciting health and skincare products, a company that has a positive company culture, and finally an attractive remuneration package.

Some of the benefits we offer include: an in-house barista serving complimentar coffee & smoothies, a gym onsite with classes & personal trainers, a staff shop, fresh fruit delivered onsite and parking onsite!

To apply:

Please head to select 'Work Culture' and then Career Opportunity from the drop down menu. Alternatively, click on the following link: 

PharmaPOD - Administration - Career - View Job - Consumer Care Consultant (

Please note that our office with be closed on Friday 24 December 2021 and re-opening on Tuesday 4 January 2022. 

Company Name: PharmaCare Laboratories


Contact Name: Brooke Taylor


Phone: +61299971466

Closing Date: 31/01/2022

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